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Go to the shop#Frequently asked questions
HOW DOES SHIPPING WORK?
If we are shipping within Canada we use UPS express service which is tracked, insured, and a signature is required. If we are shipping to the USA or internationally we use ARAMEX express service which is tracked, insured, and a signature is required. Please make sure you are available to receive the package or contact us asap if you need to make alternative arrangements. Please note that all USA and international orders will be required to pay duties and taxes upon arrival to your home country.
DO YOU SHIP INTERNATIONALLY?
Yes! We regularly ship all over the world.
Please note that all countries will charge import duties/taxes on goods made and purchased abroad, i.e. outside of India. The total tariff will be based on the declared value of your purchase which we are required to include with your shipping documents. The tax rate imposed on packages varies from country to country and it is the sole responsibility of the buyer to gather this information and budget accordingly. Outstanding duties will be brokered and charged via ARAMEX when your package arrives at customs in your country. The duties must be paid in full before your shipment is allowed to clear customs for delivery to its final destination.
I NEED MY ORDER RIGHT AWAY, CAN I RUSH IT?
Yes! For the majority of orders we are able to rush the timeline of your ring for a fee, please reach out to us via email at starubyjewels@gmail.com and let us know the date you would like to receive your ring and we will do our best to make it happen.
HOW MUCH IS IT TO RUSH MY ORDER?
If we are able to put a rush on the production, the price will depend on how many weeks we have to work on your order. We are a small team and the less time scheduled for production the more expensive the rush. Our fees range from $50-$200 USD.
HOW MUCH DOES A CUSTOM RING COST?
We work with a range of budgets, so if you are looking to just make a small adjustment to an existing design from our collection or create something entirely new just send us an email with your ideas and we can get back to you with options within your budget. Custom USD design fees are worked out depending on the complexity of your design and can range from $150- $800USD.
HOW DO I FIND OUT MY RING SIZE?
Working out your ring size can be tricky, but we are here to help! If you are local please make an appointment at our showroom and we can size you there. For customers unable to visit us we can send you an at home ring sizer, just email us to request one. If you are trying to find your partner's size while keeping the proposal a surprise, please see our sizing guide for tips!
MY RING DOESN’T FIT, CAN YOU CHANGE THE SIZE?
Mostly yes, we offer one free resize after purchase for all orders, though you will need to pay the shipping costs if you are not local. The exceptions to this are eternity rings and tungsten bands which cannot be resized.
